Audi Customer Service Is Questioned

For those of you who know me, you know that customer service is one of my passions in life. At my other blog, Customers Are Always, I ask readers for feedback on Audi customer service. Last week I received this comment which made me question my own investment in the company.

Do I base my decision to buy an Audi on one experience? I’m a little torn because I do feel for this couple who endured great stress because of their bad experience with Audi.

Do you have any feedback on Audi that you’d like to share? Your comments are welcome!