I’ve been a subscriber to the Miramar Volkswagen/Audi newsletter for the past year, so I keep up with the latest happenings over at this dealership here in San Diego. I do have to commend them for the service that they’ve given me so far. Here are a couple examples:
- I requested a brochure for the Audi A8 and a few days later I got a follow-up email and phone call to make sure I received the brochure ok and if I had any questions. It’s a small gesture, but I always preach over at my customer service blog that follow-up is a key element in the customer experience.
- They’ve just started offering Wi-Fi inside the dealership, so while you’re waiting for your car to be serviced, you can still do work or just kill time…
So far, Miramar Audi is on my good side! If you’re a customer and have had some experience with this dealership, leave a comment!